Customer Service Heart 40 Year Success Story Midas Group

To celebrate its 40th anniversary The Midas Group has broken ground on a number of major projects across the South West, South East and Wales.

With customer satisfaction scores above the industry average at more than 80 per cent, the independent construction firm has grown substantially since its modest beginnings in 1976 when former chairman Len Lewis set up the business from his home in Kingskerwell, South Devon.

With offices across the South of England, including Bristol, Exeter, Southampton and Newport, the construction and property services provider now employs more than 450 people, with turnover due to pass £250 million.

The group is due to start work on the new John Lewis store in Cheltenham, is on-site at major projects in Kingston upon Thames and is constructing the first phase of the £20 million redevelopment of South Yard in Plymouth, while two student accommodation schemes totaling more than £20 million are already well underway in Cardiff.

Alan Hope, chief executive at The Midas Group who joined the company in 2004, said: “Forty years in business is a genuine milestone for any company and we are all very proud of the work Midas has delivered in that time. The longevity of the business is testament to the company’s commitment to delivering industry-leading performance and customer service, championed by our company Vision.

“Although the business environment has changed over the years, recessions have come and gone and the types of projects we have been asked to deliver have changed, the focus on customer service, partnerships and people has been a constant, and continues to support our growth and our success today.”

In recent years, Midas has achieved enviable customer satisfaction scores of 83 per cent from clients, well above the industry average.

Prioritising customer service has led to more than 70 per cent of contracts during 2014/15 arising from repeat clients, and in turn established a strong financial position for the group.

Steve Hindley CBE, chairman of Midas Group, and former chairman of the CBI Construction Council, led a management buy-out of the company in 1998, and sees innovation and expansion as the key to the firm’s future. He said: “In order to continue to be a major force in the industry for the next 40 years, Midas needs to continue to offer a service which reflects the fast-changing market place that we operate in.

“There are exciting times ahead for the company in terms of new technologies and innovation in building design and performance, both of which we are investing in heavily.

“We continue to expand into new geographical areas, but at the heart of that growth is the commitment to nurture long-term relationships.”

Last Updated on April 11, 2021
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