Customer Service Heart 40 Year Success Story Midas Group

For its 40th anniversary the Midas Group has begun construction on several major projects in the South West, South East and Wales.

After a modest start in 1976 when former chairman Len Lewis set up the business from his home in Kingskerwell, South Devon, the independent construction firm has grown significantly since then.

Bristol, Exeter, Southampton, and Newport are just some of their many offices in the South of England where they provide a wide range of construction and property management services.

In addition to the new John Lewis store in Cheltenham, the group is currently working on major projects in Kingston upon Thames, Plymouth, and Cardiff, while two student housing projects totaling more than £20 million are already in progress.

It is with great pride that I speak on behalf of The Midas Group’s chief executive officer, Alan Hope, who joined the company four years ago and said, “For forty years in business is a genuine milestone for any company. That our company has been around for so long is a testament to our Vision’s dedication to providing industry-leading performance and customer service.

We have been asked to deliver different types of projects over the years, and the business environment has changed, but our focus on providing excellent customer service, building strong partnerships and valuing our employees has remained constant and continues to support our growth and success today.”

Customers have given Midas an 83 percent customer satisfaction rating over the past few years, which is well above the industry average.

As a result of placing an emphasis on customer satisfaction, the company received more than 70% of its contracts in 2014/15 from returning customers, resulting in solid financial results.

A management buyout of Midas Group was led by Steve Hindley CBE in 1998, and he believes that innovation and expansion are critical to the company’s long-term success. As a major player in the industry for another 40 years, Midas needs to keep up with the fast-changing market place in which we operate,” he stated.

“There are exciting times ahead for the company in terms of new technologies and innovation in building design and performance, both of which we are investing heavily in.

As we continue to expand into new regions, we are focused on building long-term relationships with all of our customers.

“We continue to expand into new geographical areas, but at the heart of that growth is the commitment to nurture long-term relationships.”

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Last Updated on December 28, 2021


Author: Indra Gupta

Indra is an in-house writer with a love of Newcastle United and all things sustainable.

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