Builders’ busy start to 2017 with surge in calls for new work

Builders have experienced a busy start to the year with a spike in calls for new work, a new study has revealed.

According to figures released by telephone answering service, Moneypenny, builders and contractors in the UK saw a 100 per cent rise in business calls in January, when compared to December.

According to the research, Thursday, January 5 was the busiest day with an 83 per cent increase in calls compared with the previous three Thursdays.

“It’s encouraging to see the building trade experience this surge in activity and interest so early on in the year,” said Laura Lloyd, new business manager at Moneypenny.

“Whilst we know the demand for their services is there, it does suggest, that although many builders have call answering in place, there will be many more who are letting vital business calls go unanswered – therefore missing out on customers.

Lloyd added: “We discovered recently that 69 per cent of callers don’t leave voicemail messages when they can’t get through to a tradesman, and will instead hang up. This could be having a huge impact on their revenue. So, given the high call volume for builders this year already, plugging the gap should be firmly on their agenda for 2017.”

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